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POLICIES, TERMS and CONDITIONS


Return Policy

Mettlerelectronics.com strives to provide the highest quality products and unsurpassed customer service. Due to the medical nature of our products Mettlerelectronics.com has a strict return policy. Please fill out the RMA form and fax back to Mettler at 714-635-7539. Download RMA form here »

You will be contacted via email with an RMA number. You may also contact our service department directly via email at service@mettlerelectronics.com or by phone at 800-854-9305. Mettlerelectronics.com strives to provide the highest quality products and unsurpassed customer service. Mettlerelectronics.com has a 30 day return policy on all items

Equipment: Mettlerelectronics.com stands behind every product we sell. If you have an “out of box failure”, damaged or defective product you must notify Mettlerelectronics.com within 10 days of receiving your device. One of technical support staff will troubleshoot the product and determine a course of action. Mettlerelectronics.com will issue you an RMA number. You must obtain an RMA number prior to sending your product back to Mettlerelectronics.com. Your product will either be replaced or refunded at your discretion. Any product shipped back to Mettlerelectronics.com for replacement or refund must be in its original packaging and must be in NEW condition. This includes all packaging, accessories, components and literature. Please note that NO product will be accepted for return after 30 days and a 15% restocking fee may apply to any products returned that is not in NEW condition. Refunds will be credited back to the original form of payment.

Soft Goods: Mettlerelectronics.com stands behind every product we sell. If you have a damaged or defective product you must notify Mettlerelectronics.com within 10 days of receiving your product. Mettlerelectronics.com will issue you an RMA number. You must obtain an RMA number prior to sending your product back to Mettlerelectronics.com. Your product will either be replaced or refunded at your discretion. Refunds will be credited back to the original form of payment.

RX statement for all products marked Rx:

Federal law restricts the sale of this device to, or on the order of a physician, dentist, veterinarian or any other practitioner licensed by law of the state in which he/she practices. In order to satisfy these laws Mettler Electronics needs to obtain certain information from each customer. If the above practitioner attempts to purchase an RX device from mettlerelectronics.com, Mettler will need to obtain a clinic or hospital name, the name of the practitioner and the state license number of that practitioner. If a non-practitioner (patient) attempts to purchase an RX device from mettlerelectronics.com, Mettler will ask and need to have a copy of the original prescription in order to facilitate the order.

Service: Our number one goal at Mettler Electronics is Customer Support. Our expert technical support team can answer any of your questions related to warranties, troubleshooting, and repairs. Please use the following link to contact one of our technical representatives. Your questions will be answered shortly.

Mettler’s service department strives to reduce repair times, improve quality, and simplify the entire service process. Before returning any device for service (under warranty or out of warranty) you must obtain an RMA number from Mettler prior to shipping in the device. Please fill out the RMA form and fax back to Mettler at 714-635-7539. You will be contacted via email with an RMA number. You may also contact our service department directly via email at service@mettlerelectronics.comor by phone at 800-854-9305. We will be happy to assist you with any service needs you may have. Please note that no product will be accepted for return after 60 days and a 15% restocking fee may apply. Each returned item must be unused and in its original container. This is due to the medical nature of our products. Download RMA form here »

Shipping Rates

Standard Shipping
Domestic orders are shipped via FedEx ground, UPS ground or USPS from Anaheim, CA. Orders are fulfilled within 1 to 2 business days on average and deliveries to western states arrive within 2 to 3 days; deliveries to central states or east coast states arrive in approximately 4 to 5 days.

We offer free ground shipping on selected equipment to the 48 US states. Orders qualifying for free shipping will be shipped using the carrier of our choice. You will receive an email when your order has shipped which will show the carrier and tracking number.

International Shipping
Availability and delivery time may vary depending on the country in which you reside. We ship all orders through various carriers of our choice. We will always find our customers the best shipping rates possible. Delivery times will range from 7-10 days on average.

Please Note: The customer is responsible for all import taxes, duty, and/or brokerage fees that may be assessed by the destination country.

Terms and Conditions

This privacy statement discloses the privacy practices for Mettlerelectronics.com because we want to demonstrate our unwavering commitment to your privacy, we agreed to notify you of:

  • What personally identifiable information of yours or third party information is collected.
  • The organization collecting the information.
  • How the information is used.
  • With whom the information may be shared.
  • What choices are available to you regarding collection, use, and distribution of the information.
  • How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this privacy statement, you should first contact us directly at: mail@mettlerelectronics.com.

Privacy Statement

Mettlerelectronics.com has created this privacy statement ("Statement") in order to demonstrate our commitment to customer privacy. Because we gather important information from our customers and visitors. We have established this Statement as a means to communicate our information gathering and dissemination practices. Visitors and customers can update their personal information by sending an e-mail with current information to mail@mettlerelectronics.com.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Information Collection and Usage

Mettlerelectronics.com requires customers who request information, and subsequently register to use our products and services to provide contact information such as their name, company name, address, phone number and email address and later financial qualification and billing information such as billing name and address, credit card number, and the number of users within the customer's organization. We typically ask for additional information when a customer or visitor requests information about our products and services. This information often includes title, department, fax number and additional company information such as annual revenues, number of employees, and industry. Customers and visitors can choose to "opt out" of providing this additional information.

Mettlerelectronics.com uses the collected information to set up accounts for customers and their respective companies. We may also use the information to contact customers to further discuss their interest in our products and services and to send notices of promotions and upcoming events, if the customer or visitor has so opted to receive these communications. Mettlerelectronics.com customers will automatically be subscribed to our email newsletter when opting-in on our home page or subsequent pages. All customers have the opportunity to choose to opt out from receiving our newsletter. Customer information will not be shared or distributed to any outside vendor.

Mettlerelectronics.com customers will be asked to provide an email address when registering for usage of our products and services. This is used to send notification of product updates and service and support information. Customers can choose to opt out of receiving these notifications. Again, customer information will not be shared or distributed with any outside entity.

Except as explicitly stated at the time Mettlerelectronics.com requests information, we do not disclose to any third party the information provided. All financial and billing information we collect is used solely to check qualifications of prospective customers and to invoice our customers for their usage of our products and services. This billing information is not used by Mettlerelectronics.com for marketing and/or promotional purposes.

Mettlerelectronics.com uses a third party for credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided except for the sole purpose of credit card processing.

Mettlerelectronics.com uses pixel tags and other methods to gather information about the emails we send to our registered users and recipients of emails sent by our registered users to others. Pixel tags are tiny graphic files that are included in our HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient's computer will access our servers to retrieve the pixel tag file, allowing us to record and store information such as email address, date and time the recipient viewed the email message, if the recipient's email program is capable of receiving HTML, and other logging information. Mettlerelectronics.com uses this information to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to emails they send through the Mettlerelectronics.com system.

Mettlerelectronics.com maintains log files tracking IP addresses to analyze trends, help diagnose problems with our servers and to monitor traffic/usage in order to provide better service to our customers and visitors. IP addresses are not linked to personally identifiable information.

Mettlerelectronics.com uses cookies to deliver content specific to your interests and to improve the convenience and efficiency of your experience when using our products and services. A cookie is a piece of data stored on the user's hard drive tied to statistical information about the user. Usage of a cookie is in no way linked to any personally identifiable information in our products and email messages. You can always choose to not accept cookies, but you may not be able to use some of our products and services.

Disclosure of Data

Mettlerelectronics.com will only disclose your information if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Mettlerelectronics.com; (2) protect and defend the rights or property of Mettlerelectronics.com and others, including among other things to enforce our Terms of Service; (3) act under exigent circumstances to protect the personal safety of its members or the public; (4) to correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) to take precautions against liability; (6) to respond to claims that information you have submitted to Mettlerelectronics.com has violated the rights or interests of a third party; or (7) as permitted by law or to provide information to law enforcement agencies. Also, certain technical processing of email messages and their content that are required for: (1) sending and receiving messages; (2) conform to connecting networks' technical requirements; (3) conform to the limitations of the Service; or (4 other similar technical connecting requirements.

It is possible that as we continue to develop our business, Mettlerelectronics.com may be acquired. In such a transaction, customer information may be transferred to the acquiring entity. Users will be notified via [email] [prominent notice on our Web site for 30 days] prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner materially different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Other Web Sites And Links

Other websites may contain links to the Mettlerelectronics.com website. Mettlerelectronics.com is not responsible for the privacy practices or the content of such websites.

As described above, third parties may independently collect information about you when you view ads or other communications from third parties through our products or services. If you do not want those companies to collect information about you, please contact them directly.

Changes to this Statement

Mettlerelectronics.com reserves the right to make changes to this Statement and to our information gathering and dissemination practices and will provide notification of the change with a minimum of thirty (30) business days prior to the changes taking effect. If as a result of this change, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice.