Q: How can I become a distributor for Mettler Electronics?
A: Fill out our distributor form and you will be contacted shortly.
Q: How do I place an order with your company?
A: You can submit your order via fax, email or over the phone. See our contact page.
Q: I ordered the wrong product. Do I need an RA # before I send my product back?
A: Yes, please contact Kathy Guess at 800-854-9305 or at email@example.com to get a number issued.
Q: I need to send my unit in for service. Do I need RMA #?
A: Yes. Please download the RMA form, fill it out and send it with your product.
Q: I have lost my instruction manual. How can I get another copy?
A: Each unit on the website offers a download of the instruction manual.
Q: I need a copy of a maintenance manual. How can I get one?
A: Contact Keta Pulido at 800-854-9305 or by email at firstname.lastname@example.org
Q: I need a copy of a MSDS sheet. Where can I get one?
A: You can download all of the MSDS sheets off this website. Locate your product and view the MSDS sheet in the downloads section.
Q: Who do I contact in regards to OEM manufacturing issues?
A: Contact Matt Mettler at 800-854-9305 or at email@example.com
Q: My Mettler Electronics product is not working, what do I do?
A: Contact the distributor that you purchased the equipment from. If they can’t help you please call 800-854-9305. We will need the model number and serial number to help you with your equipment.
Q: How do I find a local Mettler Electronics dealer in my area?
A: Check the dealer locator page or call 800-854-9305.
Q: My ultrasound is showing me an error code and won’t let me provide a treatment. What do I do?
A: Refer to the troubleshooting guide in your manual or call 800-854-9305.
Q: We just purchased a new Mettler Electronics device and we need training. Who do we call?
A: Your distributor should provide you with proper training. If not, contact your local Mettler Electronics rep. Contacts can be found on the contact page.